A robust and comprehensive solution to help insurers improve the effectiveness of claims operations for a direct impact on productivity, profitability and customer satisfaction.

e-CMS employs the best breed of technologies in imaging, workflow, messaging and integrates them into an intelligent computer aided management tool that enables automated claims intimation to routing of documents settlement of claims with effective predefined policies and standards in place.

e-CMS Features

e-CMS Concept Illustrations

Efficient Management of Backend Data & Files

• Integration to backend host system eliminates probability of errors ensuring data integrity
• Centrally managing the electronic documents, information retrieval in an easy and secured manner
• By archiving the data and files electronically, it eliminates clutter and misplaced information

Systematic Claims Processing Life Cycle

• Automates the escalation policy for alerting all designated parties in the business process life cycle
• Manages entire claims processing from registration to approval, settlement and underlying routing of documents
• Ensures checkpoint process requirements are complied within designated time frames consistently

Automated Trails for Process Management

• Employs state-of-the-art workflow management platform enabling online real-time tracking of progress status
• Automated audit trail can be readily made available for benchmarking audit reviews and business process re-engineering for continuous improvement

e-CMS Workflow Management

e-CMS Imaging Process